Returns and Refunds

Jeffries of Bacton and the Bacton Bears guarantee that all items for sale on our website are offered in perfect condition and complete with boxes and certificates where provided by the manufacturer.

If you are dissatisfied in any way with your purchase please notify us immediately by telephone or email and return it to us within 14 days of receipt, either for refund or replacement. This does not affect your statutory rights.

You will be refunded on receipt of the item, provided that it is complete with all boxes, bags, certificates, etc, as supplied by us. Where items are damaged or missing, we reserve the right not to give a full refund.

Please note that refunds will be less the original carriage charges incurred by us.
In the event that goods are faulty or there is an error in processing the order on our part, then a refund of carriage charges may be made.

Please send returns to:
Bacton Bears Returns
Jeffries of Bacton (Sales)
Station Garage
Broad Road
IP14 4HP

Please be sure to enclose all original certificates, boxes, etc, preferably in the original packaging.
Please also include the order number and your name, address, contact details and reason for return.
All returns are sent at your own cost and that we cannot be held responsible for goods during transit.